Terms of Service
1. Introduction and Scope
These Terms of Service comprehensively explain the rules, conditions, rights, and responsibilities that apply when you browse, purchase furniture products, and use related services through our website, mobile applications, and associated platforms.
We are committed to a customer-focused approach and strive to provide high-quality, practical, and reliable home furnishing products and services. We recognize the importance of protecting customer rights and interests and are committed to complying with these Terms of Service throughout every stage of your shopping experience.
By accessing or using our website, placing an order, or utilizing our services, you agree to be bound by these Terms of Service and all related policies referenced herein.
2. User Accounts and Website Responsibilities
User Accounts
When registering an account, you must provide accurate, current, complete, and lawful personal information, including but not limited to your name, contact information, email address, billing address, and other information necessary for account management and order fulfillment.
This information is used to verify your identity, provide personalized services, process transactions, and maintain the security of your account.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Your account serves as your unique identity on our platform, and you are responsible for all activities, purchases, and transactions conducted through your account.
If you become aware of unauthorized access, suspicious account activity, unauthorized transactions, or any security concerns, you must notify us immediately. We will take reasonable measures to protect your account. However, we are not responsible for losses resulting from your failure to safeguard account information or comply with account security requirements.
Website Responsibilities
We make reasonable efforts to ensure that our website remains secure, accurate, and continuously available. However, interruptions, delays, technical errors, maintenance activities, cybersecurity incidents, force majeure events, internet outages, or other circumstances beyond our control may occasionally occur.
While we will work diligently to resolve such issues, we are not liable for any direct, indirect, incidental, or consequential damages arising from temporary website interruptions, service unavailability, or technical failures to the fullest extent permitted by applicable law.
3. Product Information, Inventory, and Pricing Rights
Product Information
We strive to provide accurate product descriptions, images, specifications, dimensions, materials, and other relevant information for all products offered on our website.
However, despite our efforts, occasional errors, omissions, inaccuracies, or typographical mistakes may occur. If you believe product information is inaccurate or inconsistent, please contact us for clarification.
Product images are provided for illustrative purposes and may vary slightly from the actual product due to lighting conditions, display settings, manufacturing updates, or natural material variations.
Inventory Availability
Inventory levels may change rapidly due to customer demand and order activity.
If a product becomes unavailable after you have placed an order, we will notify you as soon as reasonably possible and provide one or more of the following options:
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A suitable replacement product;
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Waiting for restocking when available;
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A full refund of the affected purchase amount.
Pricing and Corrections
Prices displayed on the website may change at any time due to market conditions, supplier costs, promotions, pricing adjustments, or other business considerations.
The price confirmed during checkout is generally considered the purchase price applicable to your order.
However, we reserve the right to correct pricing errors, typographical mistakes, system errors, or inaccuracies discovered before shipment. In such cases, we may contact you regarding the correction, offer the opportunity to proceed at the corrected price, or cancel the order and provide a full refund.
4. Orders and Payments
Order Confirmation
After an order is placed, you will receive an order confirmation email containing relevant order details.
Receipt of an order confirmation does not constitute final acceptance of the order. An order becomes accepted only after successful verification, payment authorization, inventory confirmation, and fulfillment approval by our company.
We reserve the right to refuse, cancel, or limit orders in cases including but not limited to suspected fraud, pricing errors, inventory shortages, payment issues, or violations of these Terms of Service.
Payment Methods
We offer secure payment methods that may include major credit cards, debit cards, and other approved payment solutions available during checkout.
If you experience payment issues, transaction errors, or billing concerns, please contact our customer support team for assistance.
All payments must be successfully authorized before order processing begins.
5. Shipping and Delivery Information
Order Processing Time
Orders are generally processed within 1 to 3 business days after payment confirmation.
Processing times may vary during holidays, peak sales periods, inventory verification procedures, or other exceptional circumstances.
Shipping Coverage
We currently ship within the United States.
Shipping availability may vary depending on the destination, product type, carrier limitations, and applicable regulations.
Estimated Delivery Time
After shipment, delivery typically takes approximately 5 to 12 business days.
Delivery times are estimates only and may vary due to weather conditions, carrier delays, peak seasons, customs inspections where applicable, natural disasters, or other circumstances beyond our control.
Shipping Costs
Orders totaling $160.00 USD or more qualify for free standard shipping.
Orders below $160.00 USD are subject to a shipping charge of $8.99 USD.
Applicable shipping fees will be displayed during checkout before payment is completed.
Duties and Taxes
All product prices include applicable duties and import charges where applicable. Customers are not required to pay additional customs duties or import fees for eligible shipments covered under our pricing structure.
For additional shipping details, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
You may cancel an order at any time before it has been shipped without incurring any cancellation fees.
To request a cancellation, please contact customer service by email and provide your order number along with the reason for cancellation.
Once we confirm that the order has not yet been shipped, the refund will generally be processed within 1 to 5 business days and returned to the original payment method.
Cancellation After Shipment
Orders that have already been shipped cannot be directly canceled.
Customers may choose one of the following options:
Package Refusal
You may contact the shipping carrier and refuse delivery of the package. Once the returned item is received and verified, we will process the refund within 1 to 5 business days using the original payment method.
Return After Delivery
If the package has already been delivered, you may request a return and refund in accordance with our Return and Refund Policy. After the returned product is received and verified, we will process the refund within 1 to 5 business days through the original payment method.
7. Return and Refund Policy
Return and Exchange Eligibility
Customers may request a return or exchange within 30 days of delivery.
Returned products must remain unused and be accompanied by original packaging, product tags, accessories, manuals, and proof of purchase.
Return Process
Customers should contact customer service by email and provide details regarding the product to be returned or exchanged, together with the reason for the request.
Our customer support team will provide instructions and guide you through the return or exchange process.
Refund Processing
Refunds are generally processed within 1 to 5 business days after the returned product has been received, inspected, and approved.
Refunds will be issued using the original payment method.
If an exchange is approved, the replacement product will be shipped as soon as possible after verification.
Additional details are available in our Return & Refund Policy.
8. Privacy and Data Protection
We collect only the information necessary to operate our business, fulfill orders, provide customer support, improve services, and comply with legal obligations.
We protect customer information through reasonable administrative, technical, and physical safeguards, including encryption, access controls, and security monitoring procedures.
Except where required by law or authorized by the customer, personal information will not be disclosed to third parties for purposes unrelated to providing our services.
For additional information regarding data collection and protection practices, please review our Privacy Policy.
9. Dispute Resolution and Governing Law
In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiations and informal discussions.
If a resolution cannot be reached, disputes may be submitted to a court of competent jurisdiction as permitted by applicable law.
These Terms of Service shall be governed and interpreted in accordance with the applicable laws of the United States and the jurisdiction in which the company operates, without regard to conflict-of-law principles.
10. Changes to These Terms
We reserve the right to modify, update, amend, or replace these Terms of Service at any time.
Any updates will be posted on our website and become effective upon publication unless otherwise stated.
Your continued use of the website following publication of revised terms constitutes acceptance of the updated Terms of Service.
11. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, business interruption, or loss of goodwill arising from the use of or inability to use our website, products, or services.
Users assume responsibility for their use of the website and acknowledge that services are provided on an "as available" and "as is" basis except where otherwise required by law.
Nothing in these Terms of Service shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
12. Intellectual Property Rights
All content appearing on this website, including but not limited to text, product descriptions, images, graphics, logos, icons, designs, layouts, software, website architecture, and other materials, is protected by applicable intellectual property laws.
Unless expressly authorized in writing, no individual or entity may copy, reproduce, distribute, modify, publish, transmit, display, create derivative works from, or commercially exploit any website content.
Unauthorized use of website content may result in legal action and enforcement of intellectual property rights.
13. Contact Information
If you have any questions regarding these Terms of Service or any of our policies, please contact us:
Phone: +1 (301) 731-5751
Email: info@lutrivaris.com
Address: 6611 LOUISE ST, LANHAM, MD 20706, United States