Order Cancellation Policy

We understand that customers may sometimes need to cancel an order. This policy explains how cancellations, refunds, and related processes are handled in accordance with standard U.S. e-commerce practices and Google Merchant Center (GMC) requirements for transparency and customer protection.

Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been processed or shipped, you may submit a cancellation request through any of our available customer service channels. Once your request is approved and the order is confirmed as unfulfilled, you will receive a full refund of 100% of the amount paid. No cancellation fee will be charged for eligible unshipped orders.

Cancellation of Shipped Orders

If your order has already been shipped, it can no longer be canceled. In this case, you may wait for the package to be delivered and then initiate a return request according to our return policy. You may also contact our customer service team for assistance with return instructions and procedures after delivery.

Refund Process

Processing Time
Once your cancellation request is received and approved, refunds will be processed within 1 to 5 business days. Processing times may vary depending on your payment provider or financial institution.

Refund Method
All approved refunds will be issued to the original payment method used at the time of purchase. We are unable to issue refunds to alternative payment accounts.

Customer Support and Assistance

If you have any questions regarding order cancellation, refund status, or require assistance with your order, please contact our customer support team through the channels listed below. Our team is available to help ensure your issue is resolved efficiently and in accordance with our policies.