Privacy Policy

This Privacy Policy explains how we collect, use, share, store, and protect the personal information you provide when using our services, including our website, online store, and furniture sales services.

1. Scope of This Policy

This Privacy Policy applies to all individuals who visit our website, use our services, or purchase products from us. It covers information that we collect directly from you, such as when you place an order, create an account, participate in surveys, subscribe to communications, or contact customer support. It also covers information collected through technological methods, including cookies and similar tracking technologies.

2. Information Collection and Use of Cookies

2.1 Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Payment information

  • Order history

  • Customer service communications

In addition, we may collect information regarding your interactions with our website, including:

  • Pages visited

  • Products viewed or added to the cart

  • Time spent on the website

  • Device information

  • Browser type

  • IP address

  • Referral sources

  • Website usage and navigation patterns

2.2 Use of Cookies

We use cookies and similar technologies to improve your experience when visiting our website. Cookies are small text files stored on your device when you access a website.

Necessary Cookies

These cookies are essential for the operation of the website and enable core functions such as adding products to the shopping cart, completing purchases, maintaining account sessions, and ensuring website security.

Analytics Cookies

These cookies help us understand how visitors interact with our website. The information collected allows us to improve website functionality, user experience, content, and overall performance.

Marketing Cookies

These cookies may be used to deliver advertisements and promotional content that are more relevant to your interests. Marketing cookies may also help measure the effectiveness of advertising campaigns. You may disable these cookies through your browser settings or applicable cookie preference tools.

3. Use and Sharing of Information

3.1 How We Use Information

We use the information we collect for the following purposes:

  • Processing, fulfilling, and delivering customer orders

  • Providing customer support and responding to inquiries

  • Sending updates, promotions, special offers, and marketing communications

  • Improving our website, products, and services

  • Personalizing user experiences

  • Managing customer accounts

  • Detecting, preventing, and investigating fraud, security incidents, and unlawful activities

  • Complying with legal and regulatory obligations

3.2 Sharing of Information

We do not sell, rent, or unnecessarily disclose your personal information to third parties. We may share information only in the following circumstances:

Logistics and Shipping Providers

We may share necessary order information with shipping carriers, delivery companies, and logistics service providers to fulfill and deliver your orders.

Technology and Marketing Service Providers

We may share information with trusted third-party service providers that assist us with website operation, payment processing, analytics, marketing, customer support, and other business functions. These providers are contractually required to protect your information and use it only for authorized purposes.

Legal Requirements

We may disclose information when required by law, court order, legal process, government authority request, or when necessary to protect our legal rights, customers, employees, or business operations.

Business Transfers

In the event of a merger, acquisition, sale of assets, restructuring, or similar business transaction, customer information may be transferred as part of the business assets, subject to applicable privacy protections.

4. Data Retention and Cookie Management

4.1 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, enforcing agreements, and maintaining business records.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and industry standards.

4.2 Your Rights Regarding Cookies

You may control, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and limit your ability to access some features and services.

By continuing to use our website, you acknowledge and consent to the use of cookies as described in this Privacy Policy, subject to applicable laws and your cookie preferences.

5. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right of Access

You may request access to the personal information we maintain about you.

Right of Correction

You may request correction of inaccurate, incomplete, or outdated personal information.

Right of Deletion

You may request deletion of your personal information where permitted by applicable law.

Right to Object

You may object to certain uses of your personal information, including direct marketing and certain forms of data analysis.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted before the withdrawal.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a commonly used and machine-readable format.

To exercise any of these rights, please contact our privacy team using the contact information provided below. We will respond within the timeframes required by applicable law.

6. Legal Basis and Compliance

We process personal information based on one or more of the following legal grounds:

  • Your consent

  • The necessity of performing or entering into a contract with you

  • Compliance with legal obligations

  • Our legitimate business interests, including improving services, enhancing security, preventing fraud, and maintaining operational efficiency

We are committed to complying with applicable privacy and data protection laws. We collect only the information necessary to provide our services and operate our business effectively.

We implement reasonable administrative, technical, and physical safeguards, including encryption, access controls, and security monitoring measures, to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Except where required by law or expressly authorized by you, we will not disclose your personal information to third parties for purposes unrelated to the services we provide.

7. Contact Information

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us using the following information:

Phone: +1 (301) 731-5751

Email: info@lutrivaris.com

Address: 6611 LOUISE ST, LANHAM, MD 20706, United States