Shipping Policy
Thank you for shopping with us. This Shipping Policy outlines our procedures for order processing, shipping methods, estimated delivery times, shipping fees, order tracking, address changes, and customer support details.
We handle order processing and shipping from our warehouse Monday through Friday, excluding weekends and public holidays.
Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to you so you can monitor your shipment’s progress.
If you do not receive the shipping confirmation email, please first check your spam, junk, or promotional folders before reaching out to customer support.
Order Processing Time
Orders are generally processed within 1 to 3 business days after payment has been successfully completed and verified.
Orders placed and paid for before 6:00 PM on a business day will begin processing on the same day.
Orders placed after 6:00 PM will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the next available business day.
Please note that processing time is separate from shipping and delivery time.
While we aim to process orders promptly, delays may occasionally occur due to high order volumes, inventory checks, severe weather conditions, carrier disruptions, or other unforeseen circumstances.
Estimated Shipping Time
Once your order has been processed and shipped, the estimated delivery time is typically 5 to 12 business days.
Please note that delivery estimates are not guaranteed.
Actual delivery times may vary due to factors beyond our control, including but not limited to:
- Carrier delays
- Weather conditions
- Peak seasonal demand
- Natural disasters
- Transportation disruptions
- Security inspections
- Incorrect or incomplete address information provided by the customer
We are not responsible for delays caused by carriers or circumstances outside our reasonable control.
Shipping Coverage
We currently ship only within the United States.
International shipping is not available at this time.
Certain remote areas, military addresses, U.S. territories, or restricted regions may require additional delivery time or may not be eligible for delivery.
If we are unable to ship to your address, we will notify you promptly and offer alternatives or a refund if applicable.
Shipping Costs
Orders of $160.00 USD or more qualify for free standard shipping.
Orders below $160.00 USD will incur a flat shipping fee of $8.99 USD.
All shipping charges, if applicable, will be clearly shown at checkout before payment is completed.
Duties, Taxes, and Additional Fees
All product prices include applicable duties and import-related fees where required.
Customers will not be charged additional customs duties or import fees for eligible orders under our pricing structure.
Any applicable sales taxes required by law will be calculated and displayed at checkout.
Order Tracking
Customers can track their orders using the “Order Tracking” page on our website.
Simply enter the required order details to view the current shipment status.
Please note that tracking information may take up to 48 hours after shipment confirmation to appear in the carrier system.
If you have trouble accessing tracking information or believe your order is delayed, please contact our customer support team.
Shipping Address Changes
If you need to update your shipping address, please contact us via email within 24 hours of placing your order.
Requests received within this time frame will be reviewed, and we will make every reasonable effort to update the information before the order enters processing or shipment.
Once the order has entered processing, packaging, or shipping stages, address changes may no longer be possible.
Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.
We are not liable for delays, failed deliveries, or additional costs resulting from incorrect address information.
Lost, Delayed, or Damaged Shipments
If your package is lost, delayed beyond the estimated delivery timeframe, or arrives damaged, please contact our customer service team as soon as possible.
We will coordinate with the carrier to investigate the issue and provide assistance toward an appropriate resolution whenever possible.
For damaged items, customers may be required to provide photos of the packaging and products to support the investigation process.
Customer Service
If you have any questions regarding your order, shipping status, delivery updates, tracking information, address changes, or any other shipping-related matters, please contact us:
Phone: +1 (301) 731-5751
Email: info@lutrivaris.com
Address: 6611 LOUISE ST, LANHAM, MD 20706, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)